Clients
INGO's clients sectors
INGO is the Solution Provider capable of meeting the specific needs of each client in Customer Operation, Omnichannel Approach and Digital Transformation processes.
INGO's clients successes
As a result of working with us, our clients have achieved successes attested by national industry awards.
Tailor-made solutions
Next Generation Customer Experience: the evolution that redefines the boundaries of customer care, where technology, intelligent automations and human expertise sinergy creates an extraordinary experience.
The data
INGO's numbers
Key data testifying INGO’s impact and success in the industry, demonstrating our commitment to achieving excellence and pursuing innovation.
Resources
Active services
Customers
Locations in Italy
Blog
Stay up to date
Check our blog: an area dedicated to insights and the latest trends in customer experience.
Phonetica S.r.l. Becomes INGO S.r.l. Benefit Corporation: A New Chapter of Innovation and Social Commitment
After over 25 years of experience, Phonetica S.r.l. is evolving into INGO S.r.l. Benefit Corporation, because the commitment to creating…
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Customer experience mapping: the key element for e-commerce success
Behind every online transaction is a customer with unique expectations, desires, and needs. In this context, the customer experience plays…
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AI in healthcare: artificial intelligence for appointment management
Efficient appointment management is one of the key factors in ensuring a good patient experience and optimization of resources in…
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Eco-Sustainability and Innovation: Discover INGO’s Customer Care Applied to Green Tech
The Green Tech market today is gradually developing, and more and more companies are committed to offering environmentally sustainable and…
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Hybrid BPO: A New Approach to Customer Care
Customer support, both pre and post-purchase, is an increasingly important function for businesses to determine their success and maintain a…
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Omnichannel and customer experience: how companies can improve customer relationships
How the customer journey has evolved and why omnichanneling is important Companies are increasingly challenged to cope with a complex…
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BPO Automation: opportunities, challenges and successes told from an inside perspective at INGO
What do we mean when we talk about BPO Automation applied to contact centers? Alessandro Fossati, Data Scientist at INGO,…
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What is Smart Tech: between Contact Centre and Customer Experience, how technology helps companies
What is Smart Tech: Between Customer Operations and Control Room Smart Tech is an injection of omnichannel and automation within…
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Case study: how IVR and voicebot improved customer care for an electronic distribution company
In this case study we are going to analyze how INGO supported a company, a leading distributor of consumer electronics…
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