Beyond the boundaries of Customer Experience

We support companies in Digital Transformation and process re-engineering
of Customer Experience and Customer Operations :
technology, service, training, digital projects.

Technology

Technology

Solutions dedicated to digital transformation processes applied to the Customer Experience.
Digital

Digital

Channel specialized in the creation of digital web projects for small and medium-sized companies.
Education

Education

Consulting and training to support business change processes.
BPO

BPO

Omnichannel contact center to design and manage inbound and outbound activities.
INGO in numbers

INGO in numbers

653
clients
5
offices in Italy
112
millions of relationships managed
70
partners and distributors in the world
4%
of the turnover invested in research and development

What are Benefit Companies?

Today, more and more companies in Italy are choosing this new legal form, with the aim of balancing profit with the concept of common good.

What does a Benefit Company consist of, and what are the steps for a company to take in order to obtain this type of recognition?

 

 

You discover
What are Benefit Companies?
The impact of Covid-19 on Call center market

The impact of Covid-19 on Call center market

What became clear during the Covid pandemic is how classic parameters we relate to everyday life have been totally transformed and revolutionised.

Control Room: the digital brain of a company

Control Room: the digital brain of a company

Having a highly technological Control Room today is indispensable for corporate monitoring and security, so that the processes that allow the management of these activities are fluid and effective, always, even in situations of risk, danger or crisis.

Omnichannel retail is the future of the shopping experience

Omnichannel retail is the future of the shopping experience

The consumer is becoming more and more demanding, thanks to the massive use of the web and the possibility of interacting directly with manufacturing companies. Omnichannel retail is the solution for the daily management of processes.

Join the team

Join the team

We believe in talent , team spirit and the enthusiasm to feel protagonists in achieving our customers’ goals. We offer personalized growth paths aimed at achieving both professional and personal aspirations.

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