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Technology

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Automation

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BPO & Customer Service

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Technology

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Automation

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BPO & Customer Service

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Customers

INGO's customer sectors

INGO is the Solution Provider that can meet the specific needs of each client in Customer Operation, Omnichannel Approach and Digital Transformation processes.

INGO customer successes

As a result of working with us, our clients have achieved successes attested by national industry awards.

The tailor-made solutions

Next Generation Customer Experience: the evolution that redefines the boundaries of customer care, where the synergy of technology, intelligent automations and human expertise create an extraordinary experience.

The data

INGO's numbers

Key data testifying to INGO’s impact and success in the industry, demonstrating our commitment to achieving excellence and pursuing innovation.

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The blog

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Check out our blog: an area dedicated to insights and the latest trends in customer experience.

Phonetica S.r.l. Becomes INGO S.r.l. Benefit Corporation: A New Chapter of Innovation and Social Commitment

After over 25 years of experience, Phonetica S.r.l. is evolving into INGO S.r.l. Benefit Corporation, because the commitment to creating…

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Robot handshake human background, artificial intelligence digital transformation

Hybrid BPO: A New Approach to Customer Care

Customer support, both pre and post-purchase, is an increasingly important function for businesses to determine their success and maintain a…

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Omnichannel and customer experience: how companies can improve customer relationships

How the customer journey has evolved and why omnichanneling is important Companies are increasingly challenged to cope with a complex…

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BPO Automation: opportunities, challenges and successes told from an inside perspective at INGO

What do we mean when we talk about BPO Automation applied to contact centers? Alessandro Fossati, Data Scientist at INGO,…

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What is Smart Tech: between Contact Centre and Customer Experience, how technology helps companies

What is Smart Tech: Between Customer Operations and Control Room Smart Tech is an injection of omnichannel and automation within…

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Case study: how IVR and voicebot improved customer care for an electronic distribution company

In this case study we are going to analyze how INGO supported a company, a leading distributor of consumer electronics…

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Hospital sector case study: how Reception AI improved switchboard performance

A healthcare client had the need to improve the performance of their call center by reducing missed calls, wait times,…

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BPO for customer care and contact center: the external support for companies. What it is and how it works

Business Process Outsourcing is the subcontracting of business functions and processes of various types to suppliers and managers outside the…

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AW LAB case study: how customer service management has improved

In this case study, we will analyse how INGO supported AW LAB, a leading company in the clothing industry, to…

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