Always connected technologies and an increasingly smart future , even in the business environment, bring greater complexity to the management of some business processes.
What allows a smooth management of these processes, even in situations of risk or crisis, is the ability to direct and orchestrate information between the different systems and devices and create the most suitable solution with optimal reaction times. A Control Room therefore becomes a sort of “control room” with which to monitor and optimize the various steps necessary for solving problems.
What is a Control Room?
To use a standard definition, the Control Room identifies an operational and centralized structure that analyzes and provides support within a company as regards the daily operations of planning, definition of management and, if necessary, restoration of activities.
Its primary purpose is to maintain control over the technological infrastructures , guaranteeing a constant connection and excellent performance, 24 hours a day, 7 days a week.
In order to be efficient, a Control Room must possess suitable requirements for monitoring events , in order to prevent crises or avoid damage. In fact, if any problem occurs, a Control Room activates processes and measures designed to guarantee the safety, for example of plants or personnel, but also the safety of information, data and reliability of a company.
Why equip yourself with a control room
Our society is now a world of interconnections between devices : networks, devices, physical and virtual communication channels, have created an ecosystem that requires control and monitoring processes for networks and hardware and software technologies.
It therefore becomes more essential than ever to equip oneself with the most suitable technologies to carry out these actions in a simple way, ensuring continuity and minimizing the vulnerability of the systems to which these processes refer.
Control rooms become the essential tool for anticipating problems, applying constant control and guaranteeing an effective response service thanks to a single point of contact with high technological impact. Integrating the various channels from which the information arrives, displaying them in a complete way, also facilitates the interaction between the customer service and the interlocutor.
Advantages of a monitoring service
Owning a monitoring service today is a basic asset for companies in which the potential risk is an eventuality to be kept under control.
Surveillance, industry, transport, the world of energy production are just some of the many areas in which a Control Room represents an operational need.
A control room today is not just a control and surveillance system, but the most advanced technological means with which to integrate information with each other, with which to measure, program and optimize operations, with an increase in sustainability and safety.
TOC, SOC and NOC, such as the differences
At the basis of the operation of a Control Room, there are several structures that deal with different sides and aspects of security.
Technology Operation Center
The TOC is the operational structure established specifically to provide monitoring services of the technological infrastructures , operational support and assistance to the user. Through the monitoring activities, constant control of the correct functioning of the systems and the full usability of the applications is ensured.
The Security Operation Center
The SOC is the operational part of a Control Room that intercepts and identifies attacks on the security of networks and systems from an IT point of view . The purpose of SOC is to respond to threats and attacks that could put a company’s information systems or data at risk, and thus improve strategic support in this area.
The characteristics of a Network Operation Center
The NOC identifies the operational structure designed to monitor the technological infrastructures, operational support and user assistance aimed at business continuity . Through the monitoring activities, the constant control of the correct functioning of the systems and the full usability of the applications is ensured, so as to minimize any user downtime and down-time costs.
Xenialab and the vertical approach in monitoring
Xenialab deals with monitoring in a vertical manner , through a sophisticated TOC system in which the entire network of connections is unraveled, ordered and routed towards a single interlocutor: the technological operations center. A system capable of managing contemporaneity, monitoring analytics, giving continuity to the information flow, maintaining control in parallel on all peripherals and proactively intervening in case of need.
Reactivity and proactivity allow our Control Room to follow step by step the entire process of securing processes. From consultancy for the technical installation, to the direct relationship with specialized help, not delocalized, what distinguishes us is a vision in which the relationship with the user is a real and indispensable value for the proper functioning of security processes and this allows us to transform the relationship with the customer into loyalty, into trust.
The concept of “made to measure” for Xenialb takes the form of atechnological offer designed and built according to the needs of the business for which we are operating: whether it is the world of production, rather than smart development in areas such as Green Mobility, what Xenialab allows is to have a single interlocutor for the entire Control Room service chain .
The combination of TOC, NOC and SPOC
Thanks to the interconnection between TOC, NOC and SPOC (Single Point of Contact), Xenialab is at the forefront in ensuring complete monitoring of its technological sector.
By combining tailor-made TOC, NOC and SPOC it is possible to make internal and external processes more efficient , thanks to customized projects based on the specificities of the company.
In practice, TOC services are applicable to different contexts and environments such as:
The infrastructural and application chain of Web Companies that manage portals and online platforms;
Remote assistance and management of networks of physical devices present throughout the territory;
The management of tickets in companies where customer assistance is particularly relevant;
Monitoring of automated communications between the company and customers;
SOS alarms for personnel operating in highly risky areas.