AI & Machine Learning

AI & Machine Learning

Covid-19 impact on call center market

23 December 2021
What became clear during the Covid pandemic is how classic parameters with which we relate to everyday life have been totally transformed and revolutionised. Especially from a working point of view, this impact became more evident as the months passed and the existing interaction forms were no longer suitable to meet companies, businesses and small businesses needs.
Read the article

INGO and Xenialab: an integration to innovate the future of customer operations

17 November 2021
INGO acquires Xenialab to enhance its skills and strengthen its international positioning
Read the article

Implement Conversational AI to improve contact management with XCALLY and Dialogflow

10 November 2021
In this Case Study we see how Inicia Soluciones, XCALLY certified partner in Spain, designed a Voice Bot for one of her clients, using XCALLY IVR Designer and Google Dialogflow.
Read the article

Sharing mobility and vehicle tracking: the opportunities

10 November 2021
In a world increasingly marked by green, with attention to the future of our planet, even small daily habits, such as moving around, become a test bed for all of us.
Read the article

XCALLY Motion for Tahya Misr, a fundraiser in Egypt.

10 November 2021
Hosted Services, our XCALLY partner in Egypt, has taken a "fast project management" approach to development, using the XCALLY Motion solution, to help people challenged by the pandemic.
Read the article

Control Room: the digital brain of a company

09 November 2021
Having a Control Room today is essential for company monitoring and security, so that the management processes of these activities are always fluid and effective.
Read the article

Customer Service Agility: the mantra of the customer experience

09 November 2021
Why is the transformation towards an Agile Customer Service today not only necessary, but also possible and advantageous? How to best achieve it?
Read the article

Phonetica and the Customer management contact center BPO

09 November 2021
A BPO today is not just simple telephone assistance: with tools such as technological innovation and omnichannel it is now possible to provide a customer experience on various levels, optimizing the resources involved.
Read the article

How Artificial Intelligence can improve customer management

08 November 2021
How can Artificial Intelligence make a difference in customer management and why is it so important to leverage conversational AI in customer interaction processes? How much has Covid-19 had an impact on the development of omnichannel technologies? What awaits us in the near future?
Read the article