Phonetica is able to operate internationally by offering contact center services in 28 languages and becoming the ideal partner for all those companies that need a single point of reference for all BPO operations in the world.
Who is GBA
GBA – Global BPO Alliance – is the first global alliance in call center services that brings together the best independent BPO providers from Asia, Europe, South and North America.
Born to be a strategic partner for companies operating in international markets, GBA’s mission is to provide client companies with a wide range of global BPO solutions, regardless of location and language, with a view to containing costs. long-term.
Phonetica Srl, BPO of the INGO Group, is one of the founders of GBA – Global BPO Alliance – the first global alliance that brings together the best BPO companies worldwide.
The founders of GBA
Masterpiece Group Inc. (Minato-ku, Tokyo; President: Osamu Sato), INETcc (France: CEO Denis Guittet), Colombia Outsourcing Solutions SAS (Colombia: CEO Felipe Samper), Phonetica Srl (Italy: Owner Marco Durante), and 95teleweb Information Co. ( China: CEO Wang Yuan) are the founding partners of “GBA Global BPO Alliance Pte. Ltd.”. The GBA headquarters was established in Milan, in June 2020. Currently there are 14 associated companies.
Offered services
Design and development of solutions for lead generation and sales activities.
Customer Care & Help Desk Services
Omnichannel technological solutions for customer operations developed on AI and Machine Learning
The strengths of GBA
A single point of contact
GBA centralizes all information and follow-ups in a single point of contact, supporting the client company in all operations, whatever the place in the world.
Over 60% of the languages spoken in the world
GBA is able to offer services in 28 languages, not only in the most widespread (English, Chinese and Spanish), but also in local ones such as Hindi, Bengali, German, French, Italian and Burmese at local costs.
The best partner in every country
GBA selects the partner best suited to the needs of the client company by offering know-how, skills and technology in order to guarantee the best results at the best price.
GBA’s goal is to continue to extend its services to more countries while maintaining high quality standards on all BPO operations while optimizing costs.
Consolidated expertise
Over 25 years of experience and billions of interactions managed in multilingual and multicountry projects.