CRM

CRM

Covid-19 impact on call center market

23 December 2021
What became clear during the Covid pandemic is how classic parameters with which we relate to everyday life have been totally transformed and revolutionised. Especially from a working point of view, this impact became more evident as the months passed and the existing interaction forms were no longer suitable to meet companies, businesses and small businesses needs.
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Knowledge management and its applications in the business environment

16 December 2021
Being able to implement an effective knowledge management system represents a decisive resource for a company that wants to improve and create opportunities for growth.
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Phonetica and Global BPO Alliance: relations become international

17 November 2021
Phonetica Srl, BPO of the INGO Group, is one of the founders of GBA - Global BPO Alliance - the first global alliance that brings together the best BPO companies worldwide.
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Video call as a new communication channel in sales

17 November 2021
In an everyday life made up of video calls, video conferences and video chats, taking full advantage of a communication channel like this in a sales funnel is an opportunity not to be missed.
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Sustainability of the national health service

17 November 2021
The sustainability of the current health service depends, in the first place, on the introduction of new management methods, based on technology and innovation.
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How to better manage a customer service thanks to advanced IVR solutions

17 November 2021
A customer service today requires a series of implementations, among which advanced IVR solutions are certainly indispensable, for a better approach to the customer.
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Virtual Secretariat services for a new approach to business

15 November 2021
In a world increasingly projected towards Smartworking and the use of technologies that allow remote contact, even the concept of the traditional secretary is changing, giving way to hybrid and innovative methods that allow smart management of all tasks that seemed necessarily intended only for a certain type of worker.
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INGOEducation and the approach to digital transformation

12 November 2021
Inspired by technology, powered by humans is the claim of the INGO group from which INGOEducation draws its vision to create and propose tailor-made workshops based on the specific needs of the customer.
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Kiosk technology and the impact of social distancing on business

10 November 2021
How much has the pandemic had a strong impact on relationships, even at a business level and how can kiosk technology be a valid help?
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Digital health: the opportunities to innovate health processes

10 November 2021
For a digital healthcare process that follows the end-to-end needs, some implementations and modifications are necessary to improve the user experience and facilitate the task for the healthcare professionals involved.
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