
Covid-19 impact on call center market
23 December 2021
What became clear during the Covid pandemic is how classic parameters with which we relate to everyday life have been totally transformed and revolutionised. Especially from a working point of view, this impact became more evident as the months passed and the existing interaction forms were no longer suitable to meet companies, businesses and small businesses needs.
Read the article
Knowledge management and its applications in the business environment
16 December 2021
Being able to implement an effective knowledge management system represents a decisive resource for a company that wants to improve and create opportunities for growth.
Read the article
Phonetica and Global BPO Alliance: relations become international
17 November 2021
Phonetica Srl, BPO of the INGO Group, is one of the founders of GBA - Global BPO Alliance - the first global alliance that brings together the best BPO companies worldwide.
Read the article
Video call as a new communication channel in sales
17 November 2021
In an everyday life made up of video calls, video conferences and video chats, taking full advantage of a communication channel like this in a sales funnel is an opportunity not to be missed.
Read the article
Sustainability of the national health service
17 November 2021
The sustainability of the current health service depends, in the first place, on the introduction of new management methods, based on technology and innovation.
Read the article
How to better manage a customer service thanks to advanced IVR solutions
17 November 2021
A customer service today requires a series of implementations, among which advanced IVR solutions are certainly indispensable, for a better approach to the customer.
Read the article
Virtual Secretariat services for a new approach to business
15 November 2021
In a world increasingly projected towards Smartworking and the use of technologies that allow remote contact, even the concept of the traditional secretary is changing, giving way to hybrid and innovative methods that allow smart management of all tasks that seemed necessarily intended only for a certain type of worker.
Read the article
INGOEducation and the approach to digital transformation
12 November 2021
Inspired by technology, powered by humans is the claim of the INGO group from which INGOEducation draws its vision to create and propose tailor-made workshops based on the specific needs of the customer.
Read the article
Kiosk technology and the impact of social distancing on business
10 November 2021
How much has the pandemic had a strong impact on relationships, even at a business level and how can kiosk technology be a valid help?
Read the article
Digital health: the opportunities to innovate health processes
10 November 2021
For a digital healthcare process that follows the end-to-end needs, some implementations and modifications are necessary to improve the user experience and facilitate the task for the healthcare professionals involved.
Read the article