Utility Day | Main Conference
REAL-TIME CUSTOMER MANAGEMENT session
Concrete projects compared | SERVICE CULTURE: Contact Center models implemented for effective Customer Insight.
2.30 pm | Video Desk: an innovative technological touch point to remotely manage user services.
Successful case history: how the locally use of video desk guarantees the proximity of the brand to users.
Remote is the New Normal: advantages and benefits of video assistance
speech by Luana Beni, Head of Sales of INGO