Utility Day 2021

Utility Day 2021

INGO takes part in Utility Day 2021, the annual event dedicated to the digital, cultural and technological transformation of Italian utilities. With Luana Beni, Head of Sales of INGO, we will bring our experience in the development of video desk solutions: innovative technological touch points to manage user services remotely.
November 24, 2021
Location fisica UNAHOTELS Hotel Expo Fiera

Utility Day | Main Conference

REAL-TIME CUSTOMER MANAGEMENT session

Concrete projects compared | SERVICE CULTURE: Contact Center models implemented for effective Customer Insight.

2.30 pm | Video Desk: an innovative technological touch point to remotely manage user services.
Successful case history: how the locally use of video desk guarantees the proximity of the brand to users.
Remote is the New Normal: advantages and benefits of video assistance

speech by Luana Beni, Head of Sales of INGO