Healthcare

Automation and innovation serving the patient

Learn how INGO is transforming the way patients live and interact with the world of healthcare.

Strengths

Benefits for Healtcare

Experience

A well-established and recognized player in the world of health care for 20 years.

Specialization

Highly trained healthcare back-end operations that can respond to user requests.

Efficiency

H24 call resolution and innovative drug vigilance services.

Technology

Proprietary management platforms, automation and AI for effective multichannel operations.

INGO services

Solutions for Healthcare

Customer Care

INGO provides a CUP service dedicated to the booking of services in Solvent Regime, SSN and with conventions or insurance funds. Through the use of the main systems on the market, the user is followed through the entire direct booking process by specialized agents.

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AI Reception

AI Reception is INGO’s technologically advanced service that combines artificial intelligence and human assistance for a personalized and optimal approach to interactions, enabling it to revolutionize the patient experience.

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Multichannel Help Desk

A team of highly skilled hospital-based practitioners who can handle calls efficiently and quickly, trained on an ongoing basis to stay up-to-date with respect to delivery methods, specifics on exams, preparations, and services offered by facilities.

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INGO & healthcare in numbers

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saturation agendas

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saving compared to full-human services

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contact management

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