BUILDING LOYALTY

The right partner for building trustworthy relations with customers

For twenty years at your side
to strengthen customer-company relations

 

Passione - IngoGroup

The markets on which we operate

Health

Automotive

Banking

Insurance

Domotics

Energy

Retail

Our mission

“Ingo supports companies by providing the consultancy, services and technological tools they require to grow and administer their customer bases, with the aim of achieving utmost possible retention. Research, innovation and the achievement of the highest sustainable quality for our customers are what drives the growth we achieve through the direct management of the entire supply chain in the management of relations between companies and their stakeholders. Investing in new services, new technologies and new ways of doing things is our passion”

HUMAN & TECHNOLOGY

Human oriented
technological tools and processes

Intoowit is the technology solution provider & vendor that simplifies and improves your customer relation processes. From the creation of new touch points dedicated to the customer experience to the development of new custom IOT devices.
Each Intoowit solution is designed and developed according to the “Human Technology” concept – to innovate by developing the potential of the individual through technology.

 

A PART OF YOUR COMPANY

Cross-channel services
dedicated to the customer

Phonetica is the cross-channel contact centre which has been taking care of corporate relations for the past 20 years, providing excellent outsourced services dedicated to the B2B market.
From the more traditional Inbound and Outbound services through to the use of digital processes and channels, the wide range of Phonetica services permits customising the most suitable service according to business objectives and target audience.

 

DIGITAL SALES GENERATION

The valorization of
your online investments

Oppplà is the innovative outsourced sales network able to multiply your business in the digital world. A new sales process to promote the effectiveness of online sales and improve your performance.
From lead generation, to the direct conversion into new business of the opportunities generated on the web. A streamlined collaboration without impact on your existing sales processes: a web sales account team immediately at disposal to increase your redemption and speed up online sales!

TRAINING EVOLUTION

Training and consultancy
to evolve processes

Qbika is the partner that supports companies in cultural and organisational change processes. With the aim of co-participating in the growth of people and companies, Qbika presents concrete and sustainable training solutions aimed at achieving shared business objectives. Thanks to the experience and know-how of the INGO Group, Qbika makes use of its expertise and consolidated skills to offer innovative and integrated projects.

Our values

Quality

Innovation

Common good

Passion

SAFETY AND RELIABILITY

Patented Systems

From the first patents providing solutions for the decentralisation of telephone switchboard operator stations, including through IP networks, to more recent patents related to video relation services.
For 20 years, first as Phonetica and now as INGO, we have believed in technological innovation and in the creation of new relationship models. All patented, all guaranteed.

QUALITY GUARANTEE

Certified Processes

INGO S.p.A. has obtained UNI EN ISO 9001:2008 certification for its business processes and ISO/IEC 27001:2005 certification for its corporate information security management system. The subsidiaries Phonetica, Intoowit and Tessa are parties to the group’s continuous improvement programme, in order to qualify among the best companies in the sectors in which they operate.

The following companies have chosen to innovate with us