Omnichannel Approach

Omnichannel Approach

Lead generation: what it is and how to do it effectively for companies

19 January 2022
Being able to obtain results in line with one's expectations and with the services offered by a company is a very important goal in today's B2B world. The strategies with which new customers and useful contacts can be acquired are now many and spill over multiple channels. The so-called Lead generation is one of the most effective.
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INGO and Xenialab: an integration to innovate the future of customer operations

17 November 2021
INGO acquires Xenialab to enhance its skills and strengthen its international positioning
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The 5 mistakes to avoid in the omnichannel strategy

17 November 2021
What are the biggest mistakes to avoid when we talk about omnichannel and why is it essential for a company to be able to make the most of an omnichannel strategy?
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Omnichannel retail is the future of the shopping experience

17 November 2021
The average consumer is becoming more and more demanding, thanks to the massive use of the web and the possibility of interacting directly with manufacturing companies. The field of omnichannel retail is at the forefront of daily user management.
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Sentiment analysis, a powerful tool for retail customer care

17 November 2021
Today it is increasingly important to use sentiment analysis to better understand the needs of its customers, to improve brand reputation.
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The challenges of the automotive sector: how to overcome them by renewing the customer experience

17 November 2021
Being able to renew oneself, in a competitive sector such as the automotive sector, is a fundamental process to be able to overcome today's market challenges and offer oneself to the customer in an innovative way.
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Omnichannel 2021: Italian companies can no longer delay

17 November 2021
2021 was a year of reconquest, of restarts and of discoveries: understanding how the channels of communication and interaction with one's customers have now fundamentally changed has been the keystone for the digital transformation of many companies.
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Business Continuity Plan and Smart Working

17 November 2021
Being able to ensure operational continuity even in the event of severe criticality, as well as allowing one's employees a different way of relating with the company, are the optimal solutions for a working world in the making.
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Virtual Secretariat services for a new approach to business

15 November 2021
In a world increasingly projected towards Smartworking and the use of technologies that allow remote contact, even the concept of the traditional secretary is changing, giving way to hybrid and innovative methods that allow smart management of all tasks that seemed necessarily intended only for a certain type of worker.
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INGOEducation and the approach to digital transformation

12 November 2021
Inspired by technology, powered by humans is the claim of the INGO group from which INGOEducation draws its vision to create and propose tailor-made workshops based on the specific needs of the customer.
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Why you need to build a sales funnel

11 November 2021
To increase sales on digital channels, Web Sales use a valuable tool to organize their business: the sales funnel.
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Implement Conversational AI to improve contact management with XCALLY and Dialogflow

10 November 2021
In this Case Study we see how Inicia Soluciones, XCALLY certified partner in Spain, designed a Voice Bot for one of her clients, using XCALLY IVR Designer and Google Dialogflow.
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Kiosk technology and the impact of social distancing on business

10 November 2021
How much has the pandemic had a strong impact on relationships, even at a business level and how can kiosk technology be a valid help?
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The XCALLY Case Study - AnswerNet for Contact Centers

10 November 2021
Thanks to the innovative solutions of XCALLY SHUTTLE and MOTION also AnswerNet, leader of the contact center market in the USA and Canada, was able to choose our software solution to manage its services in an omnichannel perspective.
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Digital health: the opportunities to innovate health processes

10 November 2021
For a digital healthcare process that follows the end-to-end needs, some implementations and modifications are necessary to improve the user experience and facilitate the task for the healthcare professionals involved.
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XCALLY Motion for Tahya Misr, a fundraiser in Egypt.

10 November 2021
Hosted Services, our XCALLY partner in Egypt, has taken a "fast project management" approach to development, using the XCALLY Motion solution, to help people challenged by the pandemic.
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The Kreiss and XCALLY Case Study in the management of the logistics market

10 November 2021
CSC Telecom will provide XCALLY Motion contact center solution in Kreiss, a notable service provider in the European logistics market
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Customer Service Agility: the mantra of the customer experience

09 November 2021
Why is the transformation towards an Agile Customer Service today not only necessary, but also possible and advantageous? How to best achieve it?
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Phonetica and the Customer management contact center BPO

09 November 2021
A BPO today is not just simple telephone assistance: with tools such as technological innovation and omnichannel it is now possible to provide a customer experience on various levels, optimizing the resources involved.
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How Artificial Intelligence can improve customer management

08 November 2021
How can Artificial Intelligence make a difference in customer management and why is it so important to leverage conversational AI in customer interaction processes? How much has Covid-19 had an impact on the development of omnichannel technologies? What awaits us in the near future?
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