Customer service: INGO's services dedicated to customer service. Customer care, help desk, omnichannel software
26 January 2023
Read the article
Register of Oppositions: all the news, how to register and telemarketing rules
26 September 2022
What's new about the Register of Oppositions: how to sign up, how it works, and the new constraints on telemarketing
Read the article
Virtual secretary: the scalable solution that helps corporate business
07 September 2022
Read the article
INGO A CXNow, the reference event for customer and service experience
11 May 2022
Luana Beni and Dario Panzeri will speak at CXNow, the Italian reference event for what concerns the customer experience, the employee experience and the service experience. INGO professionals will speak on May 24 in Milan: the Italian sales director will focus on the hybrid contact center, an essential tool to offer consumers an optimal customer experience; the automation engineer will talk about how to manage a customer service thanks to advanced IVR solutions.
Read the article
The new needs of the post-covid consumer
17 November 2021
How much has Covid-19 transformed the habits of the average consumer? What impact did it have in terms of numbers, channels and purchasing methods? The digital transformation began in a completely unexpected way.
Read the article
Sentiment analysis, a powerful tool for retail customer care
17 November 2021
Today it is increasingly important to use sentiment analysis to better understand the needs of its customers, to improve brand reputation.
Read the article
Omnichannel 2021: Italian companies can no longer delay
17 November 2021
2021 was a year of reconquest, of restarts and of discoveries: understanding how the channels of communication and interaction with one's customers have now fundamentally changed has been the keystone for the digital transformation of many companies.
Read the article
Video call as a new communication channel in sales
17 November 2021
In an everyday life made up of video calls, video conferences and video chats, taking full advantage of a communication channel like this in a sales funnel is an opportunity not to be missed.
Read the article
The Kreiss and XCALLY Case Study in the management of the logistics market
10 November 2021
CSC Telecom will provide XCALLY Motion contact center solution in Kreiss,
a notable service provider in the European logistics market
Read the article