Retail

Retail

INGO A CXNow, the reference event for customer and service experience

11 May 2022
Luana Beni and Dario Panzeri will speak at CXNow, the Italian reference event for what concerns the customer experience, the employee experience and the service experience. INGO professionals will speak on May 24 in Milan: the Italian sales director will focus on the hybrid contact center, an essential tool to offer consumers an optimal customer experience; the automation engineer will talk about how to manage a customer service thanks to advanced IVR solutions.
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The new needs of the post-covid consumer

17 November 2021
How much has Covid-19 transformed the habits of the average consumer? What impact did it have in terms of numbers, channels and purchasing methods? The digital transformation began in a completely unexpected way.
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Sentiment analysis, a powerful tool for retail customer care

17 November 2021
Today it is increasingly important to use sentiment analysis to better understand the needs of its customers, to improve brand reputation.
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Omnichannel 2021: Italian companies can no longer delay

17 November 2021
2021 was a year of reconquest, of restarts and of discoveries: understanding how the channels of communication and interaction with one's customers have now fundamentally changed has been the keystone for the digital transformation of many companies.
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Video call as a new communication channel in sales

17 November 2021
In an everyday life made up of video calls, video conferences and video chats, taking full advantage of a communication channel like this in a sales funnel is an opportunity not to be missed.
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The Kreiss and XCALLY Case Study in the management of the logistics market

10 November 2021
CSC Telecom will provide XCALLY Motion contact center solution in Kreiss, a notable service provider in the European logistics market
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