Retail

Retail

The new needs of the post-covid consumer

17 November 2021
How much has Covid-19 transformed the habits of the average consumer? What impact did it have in terms of numbers, channels and purchasing methods? The digital transformation began in a completely unexpected way.
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Sentiment analysis, a powerful tool for retail customer care

17 November 2021
Today it is increasingly important to use sentiment analysis to better understand the needs of its customers, to improve brand reputation.
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Omnichannel 2021: Italian companies can no longer delay

17 November 2021
2021 was a year of reconquest, of restarts and of discoveries: understanding how the channels of communication and interaction with one's customers have now fundamentally changed has been the keystone for the digital transformation of many companies.
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Video call as a new communication channel in sales

17 November 2021
In an everyday life made up of video calls, video conferences and video chats, taking full advantage of a communication channel like this in a sales funnel is an opportunity not to be missed.
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The Kreiss and XCALLY Case Study in the management of the logistics market

10 November 2021
CSC Telecom will provide XCALLY Motion contact center solution in Kreiss, a notable service provider in the European logistics market
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