Business Continuity Plan and Smart Working
17 November 2021
Being able to ensure operational continuity even in the event of severe criticality, as well as allowing one's employees a different way of relating with the company, are the optimal solutions for a working world in the making.
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How to better manage a customer service thanks to advanced IVR solutions
17 November 2021
A customer service today requires a series of implementations, among which advanced IVR solutions are certainly indispensable, for a better approach to the customer.
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Implement Conversational AI to improve contact management with XCALLY and Dialogflow
10 November 2021
In this Case Study we see how Inicia Soluciones, XCALLY certified partner in Spain, designed a Voice Bot for one of her clients, using XCALLY IVR Designer and Google Dialogflow.
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Sharing mobility and vehicle tracking: the opportunities
10 November 2021
In a world increasingly marked by green, with attention to the future of our planet, even small daily habits, such as moving around, become a test bed for all of us.
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Control Room: the digital brain of a company
09 November 2021
Having a Control Room today is essential for company monitoring and security, so that the management processes of these activities are always fluid and effective.
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