Experience, research and innovation
We support companies in digital transformation processes, offering consultancy ,
services and technologies dedicated to the innovative and omnichannel management of relationships .
5 offices in Italy, over 100 partners worldwide, 800 employees, a technological research and development hub ,
more than 450 projects carried out every year .
A unique bundle of business-driven, integrated and dedicated solutions for every need.
Thanks to the specialization of skills, we are able to meet the specific needs of each customer in the processes of Digital Transformation, Customer Experience and Customer Operations.
Our technology research and development hub
In the INGO technological research and development hub, we study, experiment and research new solutions and processes every day to simplify and enhance relationships between people through technology.
Our vertical skills in the AI and Machine Learning sector dedicated to customer management have allowed us to obtain the best results, patents and certifications in customer care applications: VoiceBot, Sentiment Analysis, Video Call, Resource Management and Speech Analytics.
Xcally: omnichannel contact center software
IP-ROLEx. and Ph Ph-ROLEx: technologies for the decentralization of telephone switchboard operator stations
Vidaoo: secure video communication system
VideoWit: video report system for the management of services to the public with national and international patents
Acuto: Knowledge Management platform for the management of omnichannel processes
Over the years we have been committed to always guaranteeing the best in terms of quality of services provided, customer satisfaction and information security. This is why we have worked to obtain certifications that attest to our commitment.