Customer experience and complaint management: between expectation and reality
25 March 2022
The consumer experience: between expectations when purchasing a product / service and the bare reality encountered when dealing with what is actually bought. At that moment the complaint arises. Companies are increasingly oriented towards conflict management in a holistic way, involving all departments in resolving the critical issue.
From the consumer experience to the business experience, a journey towards new horizons of the purchasing process and customer management. Ingo Education caters to companies, offering training courses to improve conflict management and perfect their efficiency on the market.
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Finalize contracts online with digital signature
17 November 2021
The same functionality as a handwritten signature, but digital? With INGO, the digital signature solution is at your fingertips, with all the security of an encrypted system and the contractual obligation of a paper document.
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Why you need to build a sales funnel
11 November 2021
To increase sales on digital channels, Web Sales use a valuable tool to organize their business: the sales funnel.
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